Frequently asked question list. Some of the questions we receive from our customers are answered below. If you have other questions or would like more information about the products we feature or our service and limitations please send us an Online Inquiry Form.

Is it safe to purchase item over the Internet?

Is it safe to mail a product or massive order of products?

What are my payment options?

Does ShellSilver.com charge sales tax?

Can ShellSilver.com ship orders outside the United States?

What are my shipping options?

What is your refund policy?

How do I return an item I purchase?

How long does it take to get my order?

What if I don't get my order in the standard time frame?

Can I send someone gifts from ShellSilver.com?

Can I purchase gift certificates from ShellSilver.com?

How do I check the status of my order?

How do I track my order after it's been shipped?

Yes. Our Online Shopping Cart uses latest technology to protect against loss, misuse, or alteration of your information, and our payments are thru credit cards in 2checkout.com with the highest security website and as far as we conclude that 2checkout.com has a uses state-of-the-art Secure Socket Layer (SSL) data encryption technology. So ordering a product from our Online Shopping Cart is the fun, worry-free experience shopping jewelries online should be.

(To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock specially if you are in the payment page.)

Since we ship our products by carriers like FedEx, UPS and other known fast-forwarding company, the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured.

You may pay for your order with a Visa, MasterCard, Discover or e-Check, or American Online as well as by personal check, money order, cashier's check, certified bank check, or wire transfer or even Western Union Money Transfer.

Yes. We can usually accept credit card payment for an international order if the buyer confirmed his demands and verify the cardholder information.

ShellSilver.com offers a 30-day Money Back Guarantee on our products.Does not include shipping charges or re-stocking fees, if applicable.

Simply call our Customer Service Department or send us an Online Inquiry for a Return for Order. Our trained Customer Service Representatives will guide you through the process.

Shell Silver.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Ask our Customer Service Representatives for shipping details when you place your order.

Yes. To check the status of your order, simply go to our live help and our trained Customer Service Representatives will help you right away or send us an Online Inquiry. Please have your order number ready, or refer to your order confirmation email or further question about your query.

You will receive an e-mail with your Tracking number simply click on the link and it will tell you the status off your delivery or to call us. Our trained Customer Service Representatives will help you with your questions or send us an Online Inquiry for assistance.

Privacy Questions

When you make a purchase on our site, you provide the following information to ShellSilver.com

· Name

· E-mail address

· Billing and shipping address

· Telephone number

· Type of credit card you are using

· Credit card number and expiration date are in 2checkout.com website for your protection

You choose whether or not you would like to receive electronic mailings from ShellSilver.com

How does ShellSilver.com use the information it gathers about me?

Ways in which we use the your provided information to us:

ShellSilver.com recognize our members and remember shopping list items of thier interest. ShellSilver.com uses cookies to provide continuity from page to page. They do not contain any personally identifying information. Within a single visit, these cookies store information such as your shopping list to simplify checkout. ShellSilver.com uses persistent cookies to identify members after their first visit.

Usage Tracking ShellSilver.com database tracks the traffic throughout our site. This information is used to compile overall statistics. The statistics help us decide which products and services best serve our members and new comers. To plan advertising or promotions. We do not share any individual information.

Once in a while, ShellSilver.com may offer you the opportunity to participate in site improvement, customer satisfaction, and other surveys about our products and services. You may be asked to provide certain information to participate. All surveys are optional.

ShellSilver.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. ShellSilver.com gives client information to our shipping carrier. ShellSilver.com has strict guidelines requiring all third parties to keep any shared personal information confidential. ShellSilver .com has strict guidelines requiring all third parties to keep any shared personal information confidential.